Welcome to ORTONYX, your trusted source for high-quality orthopedic support products. We are committed to providing you with exceptional products that offer comfort, support, and versatility. This store policy page will outline important information regarding returns, refunds, and shipping. Please read through the following sections carefully to ensure a smooth shopping experience.
Returns and Refunds
At ORTONYX, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned.
To initiate a return, please contact our customer support team at (support at ortonyx.com) or via store chat within 30 days of receiving your item. They will provide you with a return shipping label and instructions on how and where to send your package. Please do not send any items back to us without first requesting a return.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. It is important to inspect your order upon receipt and report any problems as soon as possible.
Exchanges
If you wish to exchange an item, the fastest way is to return the original item following the return process mentioned above and make a separate purchase for the new item. This ensures a smooth and efficient exchange process.
European Union 14 Day Cooling Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria mentioned earlier apply to these returns.
Shipping
We are pleased to offer free expedited shipping for most of our products. Orders are typically dispatched within 1-2 business days, ensuring that you receive your items in a timely manner.
Contact Information
If you have any further questions or concerns regarding our store policies, please do not hesitate to reach out to our customer support team. You can contact us via:
- Phone: 6 4 6 3 9 7 4 3 5 5
- Email: support at ortonyx.com
- Physical Address: UFEELGOOD LLC, 3401 N. MIAMI, AVE. STE 230, Miami, Florida 33127, United States
Thank you for choosing ORTONYX. We appreciate your trust in our products and look forward to serving you.